Our product exchange policy aims to provide customers with complete security regarding the items purchased from our store.

All our products come with a warranty against manufacturing defects.

We also facilitate exchanges for products that differ from what the customer ordered.

If you receive a product from us with a manufacturing defect or different from what you ordered, please follow these steps to initiate an exchange:

If more than 7 business days have passed and the product exhibits a flaw or defect, please contact us, providing your TFN (Tax File Number), order number, the product to be returned, and the defect.

Upon receiving your email, we will forward your request to our quality control department for assessment. Authorization from this department will be required for a potential exchange. Once the analysis is complete, we will contact you with our findings and whether an exchange is necessary.

The deadline for requesting an exchange for this reason is 90 days after receiving the product.

Please note that exchanges or refunds will not be processed beyond this timeframe.

Your complaint will be assessed within a maximum of 7 business days, and if the issue is confirmed, we will contact you via email, offering the following alternatives:

Receive a refund for the paid amount. Receive a new product identical to the one ordered. Receive a product of similar value. Receive a coupon with the product's value for future purchases.

According to the Consumer Protection Code (CDC), requests for cancellations of virtual purchases must be made within 7 business days from the receipt date.

For credit card refunds, our finance department has a maximum of 7 business days to process the refund with the credit card provider. The return of the balance to your credit card can take up to 120 days, depending on the credit card companies and your billing cycle.

If a refund is necessary, it will be credited to your bank account within a maximum of 10 business days after the quality assessment. The refund will only be made to an account with the same TFN used on our website.

In the case of products returned without prior notification, beyond the time limit, with missing or mismatched items, lacking the tag or invoice, they will be sent back to the customers. The same applies to exchanges that are rejected after assessment by our quality control department. They will be returned to customers by COD (cash on delivery) via postal services, and the shipping fee for this return will be borne by the customer.

Attention: GoodChoice is not responsible for the shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products. This expense is the customer's responsibility.